Client Overview
A prominent lithium battery solutions provider in the telecom sector, with a PAN-India footprint, was managing large-scale deployments, field servicing, and battery commissioning operations across remote locations. The organization faced challenges in real-time coordination, service quality control, and resource accountability.
Challenge
The key operational hurdles included:
– Manual tracking of field engineers and attendance
– Lack of centralized data for battery commissioning and servicing
– Delayed and inconsistent field service reporting (FSR)
– Inability to track spare inventory and tools carried by engineers
– Poor visibility into daily operations across regions
Solution: JDAAS CRM Implementation
To bring efficiency and transparency to their operations, the organization implemented JDAAS CRM tailored for telecom field service and battery commissioning workflows.Key modules deployed:
Telecom Battery Commissioning:
– Configurable checklists for commissioning
– Geo-tagged commissioning records with time stamps and photos
Field Service Management:
– Job allocation and completion tracking
– Escalation and SLA monitoring
– Auto-ticket generation via web and mobile interfaces
Field Inventory Tracking:
– Assignment and audit of tools/spares to engineers
– Consumption logs and return tracking
– Stock alerts for low inventory
eFSR (Electronic Field Service Reports):
– Digital reports submitted in real-time via mobile
– Customer sign-off with remarks and attachments
– Easy export for audits and invoicing
Field Attendance Monitoring:
– Attendance logging via mobile app
– Analytics on engineer performance and availability
Results & Impact
Post implementation, the organization achieved measurable improvements:
| Metric | Before Jdaas CRM | After Implementation |
| Commissioning Report Timeliness | 2–3 days delay | Real-time updates |
| Field Attendance Accuracy | Manual, error-prone | Automated |
| Inventory Loss | Frequent, untracked | Auditable and monitored |
| FSR Submission Rate | Under 60% | Over 95% |
| Operational Visibility | Low | Centralized and real-time |
Highlights:
– Improved accountability of field teams
– Faster commissioning and service turnarounds
– Reduced administrative overhead and paperwork
– Real-time performance insights for decision-makers